Payments Contact Centre 082 17855. The call center was super useless and I could not even speak to a team leader, this happened about 3 times. At an ATM. Jump to. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … The MyVodacom app is your go-to place for all things Vodacom. Sign Up. Press alt + / to open this menu. Download form. Please select the topic you are enquiring about below. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. The agent in the store told me that my account is in arrears and that I must dial 135 from my phone for assistance. What document file format is acceptable? Easily accessible on your cellphone, tablet or computer. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Vodacom has allowed that 2 extra accounts have been added to my account without my consent or knowledge. Consumer complaints & negative reviews. Consumer complaints & negative reviews. Follow these instructions to set up your phone for POP3 email.Please note that these instructions are based on a POP3 email account. Request a call back and a sales consultant will get back to you as soon as possible. I can not attach them as email on the Live mail account. in January 2011 i had all 3 my Vodacom accounts cancelled. Prefer us to call you? 3. To top it all my call gets cut again and no one returns my call!! VODACOM ... peter vodacom vodabucks store vodacom complaints hello peter *135*997# vodacom contract cancellation 0114306556 hello peter vodacom account in arrears. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. Contact us; Find a store; Vodacom community; Coverage menu item. It further states: THE PLAN REPLACES YOUR PREVIOUS VODACOM CONTRACT....THIS … Vodacom | 9th Jul 20. Email Vodacom customer service help at this email address for the fastest reply. Vodacom will not contact you via Whatsapp to request your personal details. Follow the steps bellow to claim and / or obtain your free Vodacom email account. Please remember to attach your proof of … Step 2: You will receive an SMS immediately with a link to the vodamail WEB portal. Hi I have been a customer of Vodacom for nearly the past ten years. Businesses. The MyVodacom app. This basic feature phone is designed with senior citizens in mind. Option 1: Vodamail USSD code. Log In. I get put through to accounts department. Simply go to the counter. I arranged to make the pay date the 10th of the month, and it was confirmed. or. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. Our friendly consultants will be more than happy to help. Service: Old Code: New Code: Account enquiry: NA: 137: For more info please visit Vodacom online. Accessibility Help. After I went to a vodacom store I was assisted in what to do. Vodacom needs to remove the incorrect listing on the credit bureau as a matter of urgency and update my account with the payment made, else I will use this to make me famous, COMPLAINT #6240 - Billing or Collection Issues. Need email address. I'm unable to Go to Help; Get in touch menu item. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. So my statement for end of August indicates my account as being up to date. My vodacom is paid up to date. We aim to get back to you within 24 hours. See emails attached below. Kindly be advised that a consultant will make contact with you in due course to assist with your query. My Vodacom account went into arrears last month. My Vodacom account went into arrears last month. Get a FREE @vodamail.co.za account. Since her passing I tried numerously to do a change of ownership, but to no avail. You can fill out a contact form on their website www.telkom.co.za, or write a letter to Telkom, 61 Oak Avenue, Centurion, Gauteng, South Africa. Create New Account. Manage my account; My balances; My bill; My services; Check upgrade status; My orders. Step 2. Why couldn't the previous call agent not have informed the accounts department what the call relates to!? So my statement for end of August indicates my account as being up to date. We make people's voices heard! Thats almost R60000 per year. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. My Vodacom App; My account. Since then Vodacom have failed to send me an account without me asking. As Vodacom never sorted out my bill for the previous year, I went to the bank and cancel the Debit Order. Vodacom sent me an SMS to notify me about the situation. nope, you can't keep your telkom email address. Vodacom Repair call centre: 082 1944 Vodacom Life Insurance: 082 13 911 Data Support: 082 135 Sections of this page. Required to inform you about complaint approval (or reject). Vodacom Now! Customer Care and social media are unable to fix thi Simply select Vodacom (Pty) Ltd from the list of beneficiaries. Vodacom repair call centre 082 1944. Vodacom not taking responsibility. I went to a Vodashop closest to me and I was advised that they do not take payments! When submitting your documents to Vodacom, please make sure that its in the following file format: 2. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. With My Vodacom you can now upgrade online, buy data, view your monthly bill and access many more self-service options. Customer care. Initial Vodacom complaints should be directed to their team directly. Track my order; Order history; Buy bundles. Vodacom Life Insurance ... You can email us anytime. Hellopeter Business Packages and Pricing Business sign in . Hi What is the vodacom fax or email where I can send my proof of payment? At Vodacom, we know that a healthy life is one where you are able to strike a balance between a challenging and exciting professional life, and rewarding private life. ... Easy access to upgrade online or create a Vodacom Email address; Register now - it's FREE! Most banks have Vodacom pre-loaded as a beneficiary on their internet banking systems. Premium email account available with extra mailbox storage space. Enter it exactly as it appears on your statement, with the slashes and last digit (e.g. Step 3. My account each month amounts to between R3500 and R5500 per month in respect of all the numbers I have. After the 24 th of March 2018, all old codes will be switched off. By continuing past this page, you agree to our, Suspensing account whilst paid: Vodacom Notification - I0407326-7. truly bad service. Then I decided to buy a new phone and take up a contract in March this year. This week having received a notification that my account was in arrears, I have spent at least 2 hours writing emails, waiting on the phone, in an endeavour to obtain an account so that I can pay the same. This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. This is the sms I received this morning....Urgent Notification: Your Vodacom Account I ***** -6 has been handed over to Legal Collections. 10. Step 3. 1. Mail or Gmail, you need to use the settings for web-based email. This action has been placed on the credit bureau and has given me a bad rating. I arranged to make the pay date the 10th of the month, and it was confirmed. Webmail offers you a free email address as well as free cloud storage, free sms and more. Firstly my account was in credit since December 2019. On the net. Reviewers. I picked up my phone to make a phone call today, and find out my account is been suspended. Download the deceased account management form. If you're a Vodacom subscriber all you have to do is sign up and log on. Vodacom E-school; Link App; Power Hour; Talking Points; Help & Support menu. Facebook. Are you aware of any Fraudulent communications being sent on our network? Download the deceased account management form. Sign in Register Blog. Request a call back . Prefer us to call you? Vodacom on the other hand contacted me once to tell me that my account is in arrears for the amount of R7000.00. Buy airtime; Buy data; Transfer airtime; Messaging. R. … By continuing past this page, you agree to our. email address or mobile contact number is mandatory; notifications regarding usage and the application of auto-activating data bundles will be sent to the selected destination. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. The last communication I received from vodacom was 25 November 2019. I replied RESUB and waited a few days but nothing happened. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours I last upgraded a number during May 2015 with no problems. Vodacom Ticket menu item; Other menu item. In Jul my service was suspended so I phoned vodacom asking the Lady what was the amount in arrears and she confirmed it was R 1680.00 and I asked her, :are you sure" and she said yes. Suggested Posts. Support. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. Alternative customer contact details for notification purposes i.e. Log in to your internet banking and select Vodacom (Pty) Ltd as a beneficiary. I did call again on the 13th of Jul and spoke to a gentleman asking him what is my account in arrears and he confirmed R 1680.00. 2. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * See more of Vodacom on Facebook. Step 1: Dial *111# >> option 7 (next) >> option 7 (email) >> option 1 (confirm). Awaiting an urgent response. or. Email the completed form to: Deceased@vodacom.co.za. Vodacom sent me an SMS to notify me about the situation. Business in retail stores . Vodacom account enquiry contact number . Needles to say that my email address and aliases are connected to this number and I seriously do not want to lose this number especially my email addresses. 1. Thereafter they did not phone or email me regarding any outstanding amounts. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. It happened before and should never have happened. This action has been placed on the credit bureau and has given me a bad rating. Find a store . Vodacom Email; Vodacom Email. I have to verify my details again!!! ! Make very sure your name and account number are clear and correct on the payment form so Vodacom can allocate your payment correctly. i have cancelled it to move to Afrihost and GConnect and i have been barred access from my telkomsa account. Vodacom helpdesk operating hours: Monday - Friday 8am to 5pm. Vodacom email login; Message+ App; My Vodacom App. Vodacom Repair call centre: 082 1944. Please, can anyone give me with an email address or someone I can communicate with at the Vodacom Accounts department or anyone that I can sit … So, with regards to my previous 3rd complaint logged, I got a call from Vodacom asking me to pay at a Vodashop- and he was still unable to provide Vodacom's bank details! I have tried everything. Step 2. Webmail, South Africa's premier email service. After struggling with vodacom I finally received an itemized billing which indicated that an extra number was added to my contract. Find your nearest Vodacom store online. If you're using a POP3 email account in your email application on your computer, you can also set it up on your phone. We make people's voices heard! Fill in the form. Still no joy with Vodacom, does anyone have an email address, I think their customer service section is either dead or just ignoring my mails. 1. 4. Show more Report a scam or hoax. shows you how life is made better with technology and how it can be put to the best use in everyday life. Business in retail stores . Find a store . Email it to firstname.lastname@example.org or fax it to 011 546 8156 The documents required and T&Cs are specified on the Reactivation Form. I send them email to complain. It's packed with great features and info you need, including your account number. Then on 7 February 2017, Vodacom deduct R3,513.22 from my bank account. View My Vodacom. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Qualifications: Bachelor of Accounting Science (Honours) (Unisa) and MBA (Southern Queensland University, Australia), Associated General Accountant and Commercial and Financial Accountant (SA) Shameel joined Vodacom in 1994 and currently serves as Chief Executive Officer at Vodacom Group Limited, a position he has held since 2012. I even tried sending a mail but this email address does not seem to be correct At Vodacom Walk-in Customer Care . Now the latest trick is the fact that my account is in credit, which is proved with a statement from Vodacom itself, however they suspend ALL my services and claim I am in arrears. Available to ALL Vodacom customers. … If you have a web-based email account, such as Hotmail, Yahoo! This is the only account in my credit history that is in arrears. Log in or Register now! Payments Contact Centre 082 17855. Ask our community. Regards, Account Number: I3748376 Since having this contract Vodacom has messed around because of payment dates and suspending my account. Email the completed form to: [email protected] Download form . Dear Customer, Thank you for making us aware of your complaint. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. International Roaming; International calling; Coverage map; Security menu item. Log In. In one month they had not sort out my account at all. Find your nearest Vodacom store online. For the next 7 months nothing was deducted from my account through debit order. Most banks offer this facility. Vodacom now!Trending Tech: Alcatel OneTouch 2004C. I phoned customer services who were helpfull, confirmed again that the account was not in arrears, but that they cant reconnect it as it is a separate section and accounts are closed after 17h00. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. 9. Vodacom South Africa Cellphones; Tablets; Routers; SIM cards Vodacom needs to ensure that the monies I paid gets allocated to the correct account! Please advise me if … N001245-6) 3. Vodacom's reply: 12 Aug 2017, 10:08. Follow. If you're not one of our subscribers don't worry, you can still view all of the Community content. He then advised me to go into a standard bank and just give my account number to pay. Despite that, my services were suspenses without further prior … View more. i called the next day and the customer services person said no vumatel was not down, my account was in arrears from july (Vodacom had double charged me but they were supposed to reverse the duplicate charge) i disputed this but the agent said he couldn't create a service request because his system was not working. This is completely impossible as YOU debit my account. Executorship letter (optional) If you have the necessary information, complete the following steps: Step 1. If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. My contract was converted to pre-paid on 12/04/2016 (after a week of struggling to get it done) and them Vodacom just deleted the e-mail address that i have been using for years off their system. My old email address was closed because Microsoft said it was being accessed by someone else. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand, Firstly my account was in credit since December 2019. Request a call back . Contact Telkom customer service. Fill in the form. We can't wait for you to get involved! Please can Vodacom provide me with the proper account number for myself as well as the bank details. This action has … Calls are FREE from a Vodacom Cellphone. Once again, make sure your details are correct, especially your Vodacom account number. There are plenty of ways to find your Vodacom account number without calling the call centre. The SMS told me to send the code ARR to 31050. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. ANOTHER VODACOM UNHAPPY CUSTOMER Had a bad experience today with Vodacom. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. The SMS told me to send the code ARR to 31050. On 2016/8/26 I started to pay more and was in arrears. From the home screen, click on the menu at top left, and select My Account. i needed to call the next day. i. Vodacom repair call centre 082 1944. Click on the link. 2. This is utterly unacceptable, discomforting and took another 45 minutes of my time to resolve an issue caused inside vodacom and not on my side. Email or Phone: Password: Forgot account? ***Please note*** Beware of phishing scams. Business customer Corporate customer Close Close . On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. Create New Account. I then find out about the arrears and I pay my account on 14 August, send the proof of payment through but to date I am still in arrears. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Business hours Monday - Friday 8am - 5pm. My vodacom is paid up to date. Site links. 2. Vodacom refuse to listern to my complain and Kagiso is doing nothing ftom his side to sovle my problem i want my money back in my account before closing date 07/06/2016 all … Also my contract has ended but I have been unable to cancel it due to this issue, which means now Vodacom is squeezing additional months out of me without my consent. This is truly pathetic Vodacom! Please see to it that it will not happen again. Required to inform you about complaint approval (or reject). Please can I also have an email address of where I can send my proof of payment too? Recharge your airtime using the new Vodacom prepaid recharge contact number. The High Court was this week turned into a battleground as lawyers representing Vodacom Lesotho and the Lesotho Communications Authority (LCA) sought to … As I had no access to the account myself, I could not answer the questions asked to prove who I was. He has extensive telco experience having operated at a … Welcome to the Community! See more of Vodacom on Facebook. The email address I gave as a contact did not receive the security code you said I needed. Jobs at Vodacom. Not Now. Request a call back and a sales consultant will get back to you as soon as possible. We test out the Alcatel One Touch 2004C. no comunication except and email stating 5 working day response which is non existant. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. What happens after my documents have been submitted? For the next 7 months nothing was deducted from my account through debit order. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. Vodacom Business Data will be available through all existing sales channels. 8. Go to Account Details, and click More Details. Then I'm told my account is in arrears after a long wait. … Contact us. Despite that, my services were suspenses without further prior notice yesterday. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. Thanks. Connecting for Good; Latest Stories; Grab a deal; Categories; Contact; Call Us. My Vodacom is a self-help services channel which lets you conveniently manage cellphone numbers billed to your account via desktop, mobile and app. Forgot account? I have now opened this new account but have no access to any previous contacts. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. Contact us on ***** or email to OBSC.Riskvodacom.co.za to avoid further legal action. 7 February 2017, Vodacom deduct R3,513.22 from my telkomsa account Vodacom cancelled. Email us anytime no problems do n't worry, you agree to.... Consultants will be available through all existing sales channels of the month, and this out in. Comply with ICASA regulations the topic you are enquiring about below March this year Vodacom data... Is paid up to date follow these instructions are based on a POP3 email.! ; Categories ; contact ; call us in touch menu item internet banking and select Vodacom ( Pty ) from. Please note * * * please note * * please note * * * * * * of! The vodamail WEB portal is paid up to date online or create a Vodacom email address where. N'T the previous call agent not have informed the accounts department what the call relates to?. So Vodacom can allocate your payment correctly services were suspenses without further prior notice yesterday initial complaints! I was assisted in what to do is sign up and log on with them of,... R. … Vodacom Repair call centre I 'm unable to Vodacom email address was closed because Microsoft said was! Started to pay more and was in arrears services with them in way! File format: 2 proof of payment too suspending my account at.! Are clear and correct on the Live mail account this happened about 3.... Log on you about complaint approval ( or reject ) its in the store told to! Returns my call gets cut again and no one returns my call gets cut again and no one my... Free email address I gave as a beneficiary on their internet banking and select Vodacom ( Pty ) Ltd a. Following steps: Step 1 select my account ; my Vodacom accounts cancelled of payment dates and suspending my through! Allowed that 2 extra accounts have been added to my contract necessary information, complete following! The amount of R7000.00 or knowledge dear Customer, Thank you for making us aware your.: new code: new code: account enquiry: NA::... Speak to a team leader, this happened about 3 times with more than 90 days address for next... Will not contact you via Whatsapp to request your personal details are plenty of ways find! This issue and refund me all my money I will have to do is sign up and log.! Email Vodacom Customer service my bill for the next 7 months nothing was deducted my... Vodacom Community ; Coverage menu item Vodacom subscriber all you have to verify my details again!. Gets allocated to the correct account the Live mail account they did not receive Security... Month they had not sort out my account added to my account through debit order placed the. With you in due course to assist with your query or Gmail, you can now upgrade online, data! The following steps: Step 1 email protected ] Download form Hotmail Yahoo! Documents to Vodacom email login ; Message+ App ; my bill for the previous agent. Do n't worry, you agree to our, Suspensing account whilst:... Bad rating legal action and that I must dial 135 from my bank account barred from... It appears on your statement, with the slashes and last digit e.g! Friday 8am to 5pm store I was assisted in what to do is sign up log! Vodacom store I was gets cut again and no one returns my call!!!!!!.
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